Travel conditions for private persons

1a) Payment by invoice – After reservation has been made with Vildmark i Värmland, a registration fee of 20 % of the total price is to be paid within 10 days after booking. Always state the booking number when paying. The booking is contracted when Vildmark i Värmland has received the deposit. The remaining amount is to be paid within 31 days prior to arrival. When final payment is completed, the guest is granted access to the travel documents for the desired arrangement. If the booking is made within 31 days of the desired arrival date, the full amount is charged at once.

1b) Payment by credit card – The booking is contracted when the payment is completed, provided the booking fulfill the particular conditions for the respective product. Otherwise the guest is contacted so that it can be corrected for the guest to receive the travel documents. Payment can be made by credit card (VISA or MasterCard). 

1c) We charge you the full amount immediately when you purchase a gift card.

Modification of date is considered a cancellation and will be treated as one. Please note that if a cancellation insurance has been signed in connection with the booking, one change of date within the current season can be made without additional fees if this is done by the guest on or before 15 days prior to arrival, subject to availability. Other alterations to the reservation such as adding people or products can be made (if such a service is available). Contact Vildmark i Värmland via e-mail or phone.

1) General
Being able to receive important messages at the phone number or e-mail address provided when making the reservation. Check the confirmation invoice to ensure that it contains the correct information. Errors should be pointed out promptly. The guest will inform his/her fellow travellers regarding what has been booked and the conditions for the event. Please have insurance that will cover any possible damage that can occur to the guest’s privately owned equipment if it is for some reason transported by Vildmark i Värmland’s vehicles.

2) Outdoor activities (timber rafting, canoeing etc.)
The guest should be prepared with appropriate clothing for outdoor activities and he/she should approach on-water activities with caution at all times. All adults in the group must be able to swim.

The guest is responsible for rented equipment to be returned on time, intact and clean, at the final destination specified by Vildmark i Värmland. Lost goods/equipment will have to be paid with the replacement cost for the item. The guest shall always report damages arising and pay the repair cost.

At the start of the journey, the guest will be asked to sign a contract where he/she states that they have agreed to perform the activity and that they understand the concepts of the right of public access to nature, risks and personal responsibility, and that they have made the assessment to be able to conduct the activity on the basis of the information given. 
The customer can, for example, be liable for damages, fines or imprisonment if a fire is spread out of control, if a fire is made during a fire ban or if garbage is left on the ground. 

For timber rafting, the following applies: Vildmark i Värmland requires that at least two adults accompany each raft. The guest makes the timber rafting journey on their own and, naturally, with his/her fellow travellers, therefore at least one additional adult is required. If the guests cancel the timber rafting journey at a place other than where agreed with Vildmark i Värmland, the guest will be charged 5000 SEK/timber raft due to the extra work and transportation of persons, equipment and logs that Vildmark i Värmland has to arrange.

For canoeing, the following applies: Children 15 years and younger are required to be accompanied by an adult. The guest is charged if the arrangement is cancelled at a location other than one agreed with Vildmark i Värmland.

3) At accommodation
Please read the special conditions for accommodation which are valid when booking just an accommodation. However, if you book an arrangement where a accommodation is included in the package (for example Timber raft All inclusive, Timber raft 2 days, Timber raft 2 nights), these conditions apply for the arrangement.

Any possible complaints about the arrangement must be made immediately by the guest to Vildmark i Värmland’s office by phone +46 560 140 40 or to any instructor working for Vildmark i Värmland. It is important that the guest communicates these complaints so that Vildmark i Värmland has the opportunity to solve the issue as soon as possible. If the guest has failed to express his/her complaint, we cannot offer compensation. If the guest still isn’t pleased with the solution or the compensation provided, a written complaint is to be sent to Vildmark i Värmland within 14 days after the arrangement has ended. If the guest and Vildmark i Värmland disagree, the guest can turn to the National Board for Consumer Complaints (ARN), whose decision Vildmark i Värmland will comply with.

Both parties have the right to withdraw from the arrangement if it can not be fulfilled due to war, natural disasters, labour disputes, major disruption of water or energy supply, outbreak of fire, flood or any other similar major event that precludes the journey from being completed. Events that the organizer cannot foresee or influence when the agreement was made. In these circumstances, the organizer is not obliged to pay any indemnity fees or other penalties.